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Frequently asked questions

Login and registration

Why do I have to enter my personal information and are they safe?

Personal information are collected for order and delivery purposes. Personal data protection is governed by General Personal Data Protection Conditions.

Do I have to be a registered customer to complete the purchase?

No, but if you register, you can track all your existing orders, create a wish list, save all your payment and delivery information to make your next purchases faster and you can receive our newsletter with the latest offers and benefits.

I forgot my password?

To reset the password, just login to your user profile, click the ‘Forgot My Password’ link and follow the instructions sent to the email address you specified when registering.

Shopping and delivery

How to buy a product?

Find the product you want by choosing a category within the menu, choose the colour and size and add the product to the shopping bag. Once your shopping bag contains all the wished products, select the ‘View Cart’, menu at the top right of the screen and choose ‘Checkout’ that will guide you to the payment instructions and delivery of your order.

What are the possible payment methods?

For the buyers from Croatia, the following payment methods are available: general payment slip, credit transfer, credit cards, online banking and cash on delivery. For the buyers from EU, USA, Serbia and Bosnia and Herzegovina the payment is possible by credit cards only via the webshop.  The buyer is responsible for the currency conversion costs.

Possibility of payment rate only for Croatia

VISA, maestro (PBZ)

  • more than 500,00 kn 2 rates
  • more than 750,00 kn 3 rates
  • more than 1.000,00 kn 4 rates
  • more than 1.250,00 kn 5 rates
  • more than 1.500,00 kn 6 rates

American Express (PBZ)

  • more than 500,00 kn 2 rates
  • more than 750,00 kn 3 rates
  • more than 1.000,00 kn 4 rates
  • more than 1.250,00 kn 5 rates
  • more than 1.500,00 kn 6 rates

MASTER CARD AND MAESTRO (ZABA)

  • more than 500,00 kn 2 rates
  • more than 750,00 kn 3 rates
  • more than 1.000,00 kn 4 rates
  • more than 1.250,00 kn 5 rates
  • more than 1.500,00 kn 6 rates
  • more than 2.000,00 kn 12 rates

DINERS (ERSTE Bank)

  • more than 500,00 kn 2 rates
  • more than 750,00 kn 3 rates
  • more than 1.000,00 kn 4 rates
  • more than 1.250,00 kn 5 rates
  • more than 1.500,00 kn 6 rates

To which countries does Lei Lou deliver orders via webshop?

Lei Lou by Alex delivers to 28 countries of the European Union, 51 states of the United States of America, Bosnia and Herzegovina and Serbia.

How many days will it take for my package to be delivered?

Delivery for Croatia takes up to 8 working days, and delivery to EU countries, USA, Serbia and Bosnia and Herzegovina is up to 15 working days.

What are the delivery costs?

The delivery price for Croatia is 35,00 HRK, for the countries of the European Union 20,00 €, for the USA states 35,00 $, and for Serbia and Bosnia and Herzegovina 15,00 €.

Do I have to pay customs fees or any other additional charges for my order?

Additional charges and customs costs are possible depending on the country you live in. Customers are responsible for paying any customs duties or additional charges that may apply to your shipment. Customs policies vary widely from country to country, please contact your local customs office for further information.

Can I return my order?

Please read more following this link.

Sizes

How to determine my dress size?

Within each product there is a size chart with the exact measures for each product. Furthermore, international size tags are available within the size chart to help you find your size.
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